Client Escalation Specialist

SafeRide Health

Client Escalation Specialist overseeing authorization approvals and resolving member and client escalations. Supporting SafeRide Health’s mission to ensure transportation is never a barrier to healthcare access.

Posted 8/4/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in call center operations, including escalation management, quality assurance, and service delivery improvement. Proficient in communication and problem-solving within healthcare and transportation contexts.

Highest-signal resume keywords

Call Center Leadership ExperienceEscalation ManagementQuality Assurance MonitoringHealthcare Operations SupportStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center Software ProficiencyWorkforce Management ApplicationsQuality Monitoring ToolsOperational ReportingService Issue Resolution

Soft Skills

Problem-Solving SkillsConflict Resolution SkillsEmpathyTime ManagementAdaptability

Industry Keywords

HealthcareTransportationHealth Plan OperationsService DeliveryOperational Insights

About the role

Key responsibilities & impact

Serve as a resource for the call center team by answering questions, providing solutions, and handling member and client escalations.
Communicate with members, transportation providers, and health plan partners to ensure seamless service delivery.
Investigate and resolve complex service issues professionally and empathetically.
Relay operational insights and feedback to supervisors and managers to improve service delivery and efficiency.
Oversee health plan authorization approvals for accuracy and compliance.
Monitor escalated cases for timely resolution and proper documentation.
Perform Quality Assurance monitoring to maintain service standards and policy adherence.
Create and distribute operational and escalation reports.
Identify trends, recurring issues, and operational improvement opportunities.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
One (1) year of experience in a call center leadership, escalation, or senior support role.
Strong communication, problem-solving, and conflict resolution skills.
Ability to work in a fast-paced environment while managing multiple priorities.
Proficiency with call center software, workforce management applications, and quality monitoring tools.
Must be authorized to work in the United States.
Experience supporting healthcare, transportation, or health plan operations preferred.
Experience managing escalations or high-priority service issues preferred.
Some college or university coursework preferred; healthcare-related studies are a plus.

Benefits

Comp & perks

Collaborative and mission-driven environment
Meaningful work helping members access healthcare services