Prevention & Control Specialist
SafeRide Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Job Level
About the role
- Contact healthcare facilities to verify past and upcoming member rides or claims, ensuring trip accuracy and compliance.
- Identify and assess transportation provider fraud by utilizing SafeRide’s Jira fraud-tip system.
- Monitor for emerging fraud patterns and high-profile cases and proactively communicate findings to management for further review and process improvement.
- Utilize Excel to organize, track, and maintain ride verification and fraud investigation data with accuracy and consistency.
- Leverage Amazon QuickSight to generate, analyze, and interpret reports that support fraud detection, operational insights, and performance tracking.
- Coordinate with internal teams (e.g., Member Services) to match recurring ride patterns to efficient scheduling paths and reduce service gaps.
Requirements
- High school diploma or equivalent.
- 1+ year in customer service or healthcare operations
- Strong written and verbal communication; confident on the phone with external partners.
- Comfortable learning and using operational technical systems (i.e., QuickSight), dashboards, and spreadsheets.
- Organized, detail-oriented, and calm under pressure; able to follow structured workflows and escalate appropriately.
- Familiarity with Medicaid/Medicare or healthcare operations.
- Open to travel 10% of the time.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Excelfraud detectiondata analysisreport generationprocess improvement
Soft Skills
communicationorganizationaldetail-orientedcalm under pressurecustomer service
Certifications
high school diploma