Call Center Representative

• Serve as a resource for the call center team by answering questions, providing solutions, and handling member escalations
• Communicate with members and transportation providers
• Relay critical operational insights and provide feedback to supervisors and managers
• Manage authorization approvals for over-mileage trips
• Correspond with Health Plans regarding escalated issues
• Consistently perform Quality Assurance monitoring to sustain service standards
• Create and provide reports as necessary
• Other duties as assigned

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