SafeRide Health

VP of Product Management, AI

SafeRide Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

Tech Stack

AWSAzureSQL

About the role

  • SafeRide Health is transforming access to care for America’s most vulnerable populations. We deliver technology-driven solutions that modernize non-emergency medical transportation (NEMT), improving member experience and health outcomes.
  • As the Vice President of Product Management, AI, you will set the multi-year vision, strategy, and execution plan for AI across the SafeRide platform.
  • Lead and grow a team of product managers focused on AI/ML experiences, partner closely with engineering and data science, and deliver measurable business outcomes that improve reliability, efficiency, and equity of access.
  • This role requires a strategist-operator who can translate ambiguity into a clear portfolio and execute at pace in a regulated environment.
  • Own the company-wide AI product strategy and portfolio, aligned to OKRs and P&L impact; define the investment thesis, roadmap, and success metrics.
  • Build, lead, and mentor a high-performing PM team; establish hiring standards, career ladders, and coaching rituals.
  • Establish responsible AI governance with Legal, InfoSec, and Compliance (HIPAA), including safety/bias guardrails, model risk reviews, and privacy protections.
  • Drive portfolio planning and resource allocation; set operating rhythms for quarterly planning, stage gates, launch reviews, and postmortems.
  • Partner with Engineering and Data Science/ML to deliver AI-powered products (LLMs, RAG, classification, speech) across member communications, dispatch optimization, provider quality, fraud/waste/abuse detection, and operations tooling.
  • Define north-star and product-level KPIs; build a culture of experimentation with A/B tests, telemetry, and post-launch monitoring.
  • Collaborate with Revenue, Marketing, and Customer Success on go-to-market strategy, adoption, enablement, and ROI proof points.
  • Lead build/buy/partner decisions for AI infrastructure, balancing time-to-value, risk, and cost; negotiate vendor contracts and manage budgets.
  • Champion data quality and platform readiness (feature stores, contracts, lineage, PHI/PII access controls).
  • Create clear artifacts (PRDs, RFCs, decision memos) to align executives, stakeholders, and the board.
  • Set SLOs/SLAs and drive continuous improvement for AI features in production.

Requirements

  • 12+ years of product management experience, including 5+ years leading PM teams building ML/AI products or platforms
  • Proven track record of shipping AI/ML-powered products at scale with measurable impact
  • Strong technical fluency in modern AI/ML stacks (LLMs, prompt engineering, RAG, embeddings/vector databases, model observability, MLOps/CI-CD)
  • Deep understanding of responsible AI, model risk management, and HIPAA/PHI handling
  • Exceptional leadership and people-management skills; success in hiring, growing, and coaching senior PMs
  • Strong executive communication and storytelling; able to simplify complexity and influence across technical and go-to-market teams
  • Analytical and experimentation mindset with comfort in dashboards, SQL/analytics, and designing A/B tests
  • Bias to action with structured prioritization; thrives in operations-heavy, regulated environments
  • Experience in healthcare, logistics/marketplaces, or contact center products
  • Hands-on familiarity with tools such as Databricks/MLflow, Vertex AI/AWS Bedrock/Azure OpenAI, LangChain/LlamaIndex, Pinecone/pgvector, and analytics tools such as Looker/Mode
  • Background in routing/optimization (OR), reinforcement learning, speech/ASR systems, or contact-center AI