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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and implementation, ensuring successful onboarding and customer experience through effective communication, technical troubleshooting, and cross-functional collaboration.
Highest-signal resume keywords
Project ManagementTechnical TroubleshootingCustomer Experience ManagementCross-Functional CollaborationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ManagementImplementation ManagementProject PlanningTechnical Solution ArchitectureNetworking Knowledge
Soft Skills
Strong Organizational SkillsTop-Notch Communication SkillsProblem-Solving Skills
Tools & Technologies
Technical Platform SupportSupply Chain Management
Industry Keywords
Startup EnvironmentMulti-Stakeholder ProjectsUser Account CreationTraining and Education
About the role
Key responsibilities & impact- Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
- Serve as the primary point of contact for internal and external customers and community locations throughout implementation
- Manage a portfolio of implementation projects, delivering results on time, on schedule, and within budgets
- Lead virtual and onsite tours and travel as needed to understand technical requirements for project planning, resourcing, logistics, and installation execution
- Collaborate with teams to document and design the Scope of Work with accurate technical and implementation details
- Work cross-functionally with clinical success, account management/sales, AI, engineering, marketing, and finance
- Support communities throughout onboarding, including weekly status calls, opt-in/consent strategies, user account creation, education, training, and technical platform support
- Conduct weekly training sessions to prepare communities and stakeholders for go-live
- Manage procurement of project materials with supply chain
- Drive projects forward, overcome daily challenges, and provide a strong customer experience
- Train installation vendors and review completed work for quality requirements
- Provide remote implementation support for installers and other contacts
- Support post-implementation troubleshooting as needed
Requirements
What you’ll need- 3+ years of experience as an Onboarding Manager, Implementation Manager, or Project Manager, preferably in a startup environment
- Strong organizational skills with the ability to deliver on multiple projects simultaneously
- Experience identifying inefficient processes and implementing improvements
- Solid technical troubleshooting and problem-solving skills
- Top-notch communication skills and ability to manage multi-stakeholder projects
- Experience implementing technology in environments requiring networking knowledge
- Experience architecting solutions and integrations for diverse customers
- Willingness to travel up to 25% of the time, ideally with your own vehicle
- Ability to occasionally lift heavy equipment
Benefits
Comp & perks- A mission-driven company culture
- Fully remote
- Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
- 401k Program
- Monthly Education, Well-being & WFH stipends
- Non-accrual PTO
- Growth Potential
- Company Retreats
- Medical & Family/Parental Leave