Field Operations Engineer

SafelyYou

Field Operations Engineer focused on installations and troubleshooting for senior living technology solutions. Committed to improving outcomes for residents with a technology-driven approach.

Posted 5/9/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DockerGrafanaLinux

About the role

Key responsibilities & impact

Own the installation, configuration, and activation of our on-premises equipment within our customer’s facilities and environments
Be proficient in the configuration and management of “out of band” access
Help with troubleshooting issues related to the installation and performance of our sensors
Guarantee that all installations are fully tested end-to-end and ready for production
Support our Tier 1 support team - 3rd party offshore team.
Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers.
Be an active owner in our team of customer issues, responding, troubleshooting, and providing a resolution for on-premise equipment while working remotely.
Use our SLAs as guidelines to improve our support processes and response
Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting
Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience.

Requirements

What you’ll need

Minimum 4+ years of related work experience with deploying hardware within a customer’s network and remotely managing deployment
Minimum 3+ years of related work experience as a Linux System Administrator
Bachelor's degree in a technical discipline, such as Information Systems, Network Engineering, or equivalent experience
LAN and WLAN network architecture, advanced knowledge of DHCP, VLAN, static routing, and IP addressing
Hands-on experience with troubleshooting WiFi performance for edge devices on a customer network
Hands-on experience integrating with customer’s network security and compliance technology across different platforms and vendors
Advanced Linux System management, including NVIDIA GPU, network interface configuration, and troubleshooting
Working knowledge of SSM, Docker, and Grafana, ability to assess a system's health and diagnose issues using reporting and common CLI
Strong customer communication and service skills with the ability to work in a fast-paced startup environment.

Benefits

Comp & perks

Health insurance
Fully paid employee premiums for Medical, Dental, and Vision
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Medical & Family/Parental Leave
Company Retreats

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linux System AdministrationDHCPVLANstatic routingIP addressingWiFi performance troubleshootingnetwork security integrationNVIDIA GPU managementnetwork interface configurationsystem health assessment

Soft Skills

customer communicationservice skillstroubleshootingprocess improvementteam collaborationproblem resolutioncross-trainingSOP creationremote managementfast-paced environment adaptability