Implementation Manager

SafelyYou

Implementation Manager overseeing the rollout of technology solutions at healthcare clients. Driving project management and ensuring customer satisfaction in healthcare technology implementations.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements
Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation
Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets
Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers
Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details
Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live
Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support
Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live
Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe
Actively drive projects forward and overcome daily challenges while providing the best customer experience possible
Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact
Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements
Remote support during implementation of equipment for the installer or other remote contacts
Support post-implementation troubleshooting as-needed

Requirements

What you’ll need

3+ years of experience as an Onboarding Manager, Implementation Manager, or Project Manager preferably in a startup environment
Strong organizational skills with the ability to deliver on multiple projects at a time
Experience in identifying inefficient processes and implementing improvements
Solid technical troubleshooting and problem-solving skills
Top notch communication skills with the ability manage multi-stakeholder projects
Experience in implementing technology in environments that require networking knowledge
Experience architecting solutions and integrations for a diverse set of customers
Willingness to travel up to 25% of the time - ideally with your own vehicle
Ability to occasionally lift heavy equipment

Benefits

Comp & perks

A mission-driven company culture
Fully remote
Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Growth Potential
Company Retreats
Medical & Family/Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtechnical troubleshootingproblem-solvingnetworking knowledgesolution architectureimplementation managementprocess improvementcustomer onboardingtraininglogistics management

Soft Skills

organizational skillscommunication skillsempathycross-functional collaborationstakeholder managementcustomer experience focusleadershipadaptabilitytime managementteam coordination