Clinical Success Manager

SafelyYou

Clinical Success Manager driving adoption of technology for SafelyYou's healthcare solutions. Managing customer accounts and facilitating outcomes in falls prevention and community engagement.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Successfully and effectively manage customer accounts to drive adoption of technology, fall prevention culture and fall reduction interventions, leading to contract conversions, renewals, expansions, and high opt-in rates across account portfolio
Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations
Support communities throughout pilot period, coordinating and leading weekly fall huddles, discussing opt-in/consent strategies, creating user accounts, performing clinical review of fall events and providing technical platform support
Cultivate a confident and engaged community partnership to drive retention and growth by demonstrating value in the technology and expertise in fall management
Onsite community support for training, engagement in platform use, and improving fall response outcomes per customer needs
Developing and refining customer-facing training materials, answering questions, and troubleshooting technology, serving as the primary conduit for communication of customer suggestions, systems issues and future product growth
Collaborate and create various SafelyYou materials to support fall programs for customers and marketing support
Effectively conduct zoom training sessions for community marketing/sales departments, family info sessions as well as staff training of system platform
Professionally represent SY to the healthcare industry and other business partners through zoom webinars, conferences, and corporate meetings
Foster customers/accounts that can further support the growth of SY through shared publications, media content, co-presenting at conferences, or as a business reference (e.g. testimonials, case studies)

Requirements

What you’ll need

Bachelor's or Master's degree
Current licensure as PT, PTA, OT, OTA, LVN, or RN
Minimum of 5+ years experience as a Customer Success Manager or equivalent in a healthcare setting, preferably in a healthcare SaaS startup environment
Clinical expertise in fall management, root cause analysis, and interventions
Technology savvy with expertise using G Suite, Office 360, Zoom, HubSpot, Slack and other online platforms
Willingness to travel up to 25% of the time

Benefits

Comp & perks

Health insurance
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Medical & Family/Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementclinical expertise in fall managementroot cause analysisinterventions

Soft Skills

effective communicationstakeholder managementcommunity partnership cultivationtraining and engagementtroubleshootingpresentation skills

Certifications

Bachelor's degreeMaster's degreePT licensurePTA licensureOT licensureOTA licensureLVN licensureRN licensure