Safelite

Product Designer

• Own design quality and outcomes across the digital portfolio
• Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences.
• Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface.
• Translate customer insight, business strategy, and product direction into clear experience direction designers can run with.
• Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership.
• Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency.
• Build and lead the product design team
• Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces.
• Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar.
• Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design.
• Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration.
• Evolve the design system into a scalable experience system
• Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints.
• Define and govern shared patterns, components, accessibility standards, and design principles used across every squad.
• Improve design-to-development handoff and implementation quality in partnership with Engineering.
• Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down.
• Lead AI-enabled and adaptive experience design
• Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences.
• Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff.
• Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way.
• Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs.
• Performs other duties as assigned

Director, Digital Product Design

Supply Chain

• Define and communicate the product vision, strategy, and roadmap for supply chain management
• Act as the lead SME for demand planning processes, ensuring best practices and continuous improvement
• Lead and support demand planning system implementations and enhancement projects, ensuring alignment with business needs
• Collaborate with key stakeholders, including operations, procurement, logistics, and IT, to understand business objectives and translate them into product requirements
• Elicit, document, and prioritize detailed requirements for supply chain management solutions both in partnership with a Business Analyst and without
• Work closely with cross-functional teams to ensure that requirements are well-understood and incorporated into the product development process
• Prioritize features and enhancements based on business value, customer needs, and market trends
• Make data-driven decisions and continuously reassess priorities to maximize the impact on supply chain efficiency
• Collaborate with development teams, providing clear and concise guidance during the product development lifecycle
• Participate in agile ceremonies, including sprint planning, backlog grooming, and retrospectives
• Work with QA teams to define acceptance criteria and ensure that the developed solutions meet the specified requirements and quality standards
• Act as the primary point of contact between business stakeholders and the development team
• Communicate project status, risks, and issues to stakeholders, and address their concerns in a timely manner
• Identify opportunities for process improvement and efficiency gains in the supply chain through technology solutions
• Stay informed about industry trends, emerging technologies, and best practices in supply chain management
• Develop training materials and conduct training sessions for end-users to ensure the successful adoption of new supply chain solutions
• Support and administer the demand planning application, including configuration, troubleshooting, and user support
• Provide ongoing support and address user inquiries or issues related to the product

Director, Digital Product Design

Supply Chain Product Owner