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About the role
Key responsibilities & impact- Own design quality and outcomes across the digital portfolio
- Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences.
- Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface.
- Translate customer insight, business strategy, and product direction into clear experience direction designers can run with.
- Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership.
- Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency.
- Build and lead the product design team
- Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces.
- Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar.
- Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design.
- Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration.
- Evolve the design system into a scalable experience system
- Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints.
- Define and govern shared patterns, components, accessibility standards, and design principles used across every squad.
- Improve design-to-development handoff and implementation quality in partnership with Engineering.
- Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down.
- Lead AI-enabled and adaptive experience design
- Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences.
- Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff.
- Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way.
- Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs.
- Performs other duties as assigned
Requirements
What you’ll need- 8+ years of product design, UX design, interaction design, or service design experience.
- 3+ years leading or managing product designers, with demonstrated ability to raise the craft bar across a team.
- Strong portfolio showing customer-facing digital products across web, mobile, and responsive surfaces, with measurable customer and business impact.
- Hands-on use of digital analytics platforms (Quantum Metric, Heap, Amplitude, FullStory, or similar). You run your own analysis and form your own point of view from the data.
- Expert-level fluency in Figma, including components, variants, auto-layout, and design system contribution.
- Demonstrated fluency using AI across the product lifecycle: strategy development, discovery, customer signal, research synthesis, prototyping, and testing.
- Experience evolving or scaling a design system across multiple products and teams.
- Strong product partnership skills. You operate alongside PM and Engineering as a peer, not downstream.
- Ability to connect design decisions to customer outcomes and business metrics.
- Strong written and verbal communication.
- Ability to operate in ambiguity and bring structure to complex experience problems.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product designUX designinteraction designservice designdigital analyticsFigmaAI-enabled designdesign system evolutionprototypingcustomer signal research
Soft Skills
leadershipcoachingcommunicationproduct judgmentpartnershipproblem-solvingadaptabilityteam developmentexpectation settingcritical thinking