Store Manager – Training
Safelite
full-time
Posted on:
Location Type: Office
Location: Marlborough • Massachusetts • United States
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About the role
- Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team
- Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager
- Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians
- Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs
- Create a rewarding and positive work environment that encourages the retention of associates
- Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction
- Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance
- Build a culture that prioritizes driving a great, memorable, and easy customer experience
Requirements
- Bachelor's Degree or equivalent practical experience
- 4-6 years leadership and supervision experience, preferred
- Ability and willingness to work at multiple locations within a district
- Ability to travel up to 5%
- Proficiency with Microsoft Office, web applications and general office equipment
- Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety
- Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves)
Benefits
- Competitive salary
- Opportunities for growth and development
- Health insurance
- 401(k) plan with company match
- Paid time off
- Employee discounts
- Flexible schedules
- Ongoing training and development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementcoachingtraininginventory managementfacility managementtimecard managementprocess compliancesafety managementcustomer experience
Soft Skills
leadershipteam managementcommunicationcoachingdevelopmentengagementproblem-solvingorganizational skillsadaptability
Certifications
Bachelor's DegreePersonal Protective Equipment (PPE) compliance