Safelite

Customer Care Representative

Safelite

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $19 per hour

Job Level

SeniorLead

About the role

  • Answers customer questions from incoming calls and emails and ensure all customer’s issues are resolved to recover high quality customer experience.
  • Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Safelite’s practices and policies to deliver problem resolutions.
  • Provides updates to the appropriate parties as needed, providing new information as it becomes available, and draw to a close with a satisfactory resolution and follows up with the customer to determine the problem has been resolved and ensures customer delight.
  • Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information.
  • Maintains favorable working relationships with internal associates throughout the call center and field organization to partner together to provide the highest level of customer experience.
  • All other duties as assigned.

Requirements

  • Must be 16+ years of age.
  • High school diploma or equivalent (or actively enrolled).
  • Prior experience in a call center/contact center/customer service preferred.
  • Ability to operate a computer and telephone systems while seated for extended periods of time.
  • Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
Benefits
  • Weekly pay day on every Friday!
  • Total job benefits valued at more than $10k*.
  • 401(k) plan with company matching.
  • Medical coverage plans customized to suit your needs.
  • Paid time off (PTO) programs.
  • Company holidays.
  • Paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
  • Paid training.
  • Access to all the tools and resources you need to be successful.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsproblem resolutioncustomer experiencerelationship managementrapport buildingcomposure under pressure
Certifications
high school diploma or equivalent