Customer Service Representative, Shop Care
Safelite
full-time
Posted on:
Location Type: Remote
Location: Arizona • Florida • United States
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Salary
💰 $18 per hour
About the role
- Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines.
- Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops.
- Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe.
- Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc)
- All other duties as assigned.
Requirements
- Must be 16 years of age or older
- High school diploma or equivalent
- Prior customer service and call center experience preferred
- Ability to operate a computer and telephone systems while seated for extended periods of time.
- Knowledge of Microsoft programs and ability to type 30 WPM
- Experience with SGC Website, Salesforce, Mainframe are a plus
Benefits
- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Commitment to work/life balance through paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 in tuition reimbursement per year.
- Paid training and all the tools and resources you'll need to be successful.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing guidelinesdocumentationpart availability researchinvoice submittaltyping 30 WPM
Soft Skills
customer servicecommunicationattention to detail
Certifications
high school diploma or equivalent