Customer Service Representative

Safelite

full-time

Posted on: 1/15/2026

Location Type: Remote

✨ AI Apply

💰 $17 per hour

About the role

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
Accurately enters claim data into our production systems while on a live phone call.
Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
Utilizes systems and resources provided to enhance the overall customer experience.
Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.

Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
Must be able to provide their own equipment (see below for requirements)
Must have a distraction free workspace that is free from background noise and interruptions.
All new hires must attend 100% of the scheduled training program, which runs for three weeks.
Training is conducted Monday through Friday, with full-time hours (7 hours per day).
Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset.
Previous experience working in a contact center or other customer service role.
16+ years of age.
High School Diploma or equivalent, or actively enrolled.

Benefits

Pay is $16.50/hour and offers bonus opportunities.
A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
Up to $5,250 in tuition reimbursement per year.
Paid training and all the tools and resources you'll need to be successful.

Tip: use these terms in your resume and cover letter to boost ATS matches.

data entryclaim processingcustomer service

communicationempathyrapport buildingproblem solvingservice mindset

High School Diploma