Safeguard Global

Vice President, Client Success

Safeguard Global

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Lead

About the role

  • Own Enterprise Client Outcomes (Satisfaction, Retention/Renewals, Adoption, Growth Enablement)
  • Run the End-to-End Client Experience Operating Model (Client Care + Client Success)
  • Ensure Operational Rigor, SOP Compliance & Audit Readiness
  • Lead Retention Risk Management, Escalation Governance & Service Recovery
  • Lead Leaders, Build Capability, and Scale the Organization
  • Partner with Commercial/Sales leadership on renewal governance
  • Measurement, Reporting & Executive Management Cadence

Requirements

  • 10–15 years of experience in Client Success, Account Management, or Customer Experience
  • Executive-level communication and influence
  • Strategic thinking and portfolio governance
  • Operational excellence and process rigor
  • Leadership of leaders
  • Advanced problem-solving and cross-functional leadership
  • Crisis and escalation leadership
  • Commercial fluency and growth enablement
  • Data-driven decision making
  • Demonstrated experience leading scaled, multi‑layer Client Success or Client Operations organizations
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
executive-level communicationstrategic thinkingoperational excellenceleadership of leadersadvanced problem-solvingcross-functional leadershipcrisis leadershipescalation leadershipcommercial fluencydata-driven decision making