Vice President, Client Success

Safeguard Global

Vice President, Client Success overseeing the client experience and operational leadership for Safeguard Global. Focused on client satisfaction and driving growth enablement in a remote and hybrid work environment.

Posted 4/17/2026full-time🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own Enterprise Client Outcomes (Satisfaction, Retention/Renewals, Adoption, Growth Enablement)
Run the End-to-End Client Experience Operating Model (Client Care + Client Success)
Ensure Operational Rigor, SOP Compliance & Audit Readiness
Lead Retention Risk Management, Escalation Governance & Service Recovery
Lead Leaders, Build Capability, and Scale the Organization
Partner with Commercial/Sales leadership on renewal governance
Measurement, Reporting & Executive Management Cadence

Requirements

What you’ll need

10–15 years of experience in Client Success, Account Management, or Customer Experience
Executive-level communication and influence
Strategic thinking and portfolio governance
Operational excellence and process rigor
Leadership of leaders
Advanced problem-solving and cross-functional leadership
Crisis and escalation leadership
Commercial fluency and growth enablement
Data-driven decision making
Demonstrated experience leading scaled, multi‑layer Client Success or Client Operations organizations

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

executive-level communicationstrategic thinkingoperational excellenceleadership of leadersadvanced problem-solvingcross-functional leadershipcrisis leadershipescalation leadershipcommercial fluencydata-driven decision making