Safeguard Global

Implementation Project Manager

Safeguard Global

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Serve as primary point of contact during the implementation process for new and existing clients, building a strong relationship with client stakeholders.
  • Create and maintain project plans tailored to the client’s needs.
  • Monitor and manage project progress, ensuring that project deliverables meet or exceed client expectations and company quality standards.
  • Collaborate with internal Operational teams as well as external partners to support timely and smooth onboarding.
  • Ensure setup and adoption of all Safeguard Global technologies and applications.
  • Provide platform training sessions to ensure clients have a solid understanding of features and functionalities for our applications.
  • Work closely with Customer Success to share client knowledge and ensure a smooth transition into go-live.
  • Collaborate with Sales and Customer Success stakeholders to identify and implement process improvement or corrective action where needed.

Requirements

  • Proven experience as an Implementation or Project Manager, preferably in a client-focused role.
  • Global corporate tax, accounting, or HR experience a plus.
  • Strong project management skills and familiarity with project management tools and methodologies.
  • Customer success mindset with a bias for proactive engagement and continuous improvement.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work collaboratively in a cross-functional team.
  • Exceptional problem-solving and decision-making abilities.
  • Strong written and verbal communication skills.
Benefits
  • Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
  • Bonding Leave: Enjoy paid leave to bond with your new family member.
  • 2 Charitable Days: Contribute to causes you believe in.
  • Reward & Recognition Program: Be rewarded for your success and championing our values.
  • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
  • Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementimplementation managementprocess improvementproblem-solvingdecision-making
Soft skills
communicationnegotiationinterpersonal skillscollaborationcustomer success mindset