Senior Benefits Analyst
Safeguard Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Support and resolve client inquiries and actively work with clients to ensure their needs are being met in a timely manner
- Participate in identifying, implementing, and supporting process improvement opportunities
- Responsible for supporting and maintaining benefit processes and related documentation
- Manage assigned client base to ensure key metrics and SLAs are adhered to while offering a consultative, knowledgeable service
- Maintain timely and effective KPI and business reporting using meaningful output that provides an analytical view to stakeholders
- Assist and support benefits projects using effective analytical skills to improve benefits offerings in line with business goals & financial objectives
- Analyze and evaluate clients' needs based on history to determine where opportunities may exist to offer the best benefit options for their situation
- Collaborate with Benefits consultants, HR teams and external partners to streamline our approach to the management of benefits
- Maintain working knowledge of in-country regulations to keep up to date on compliance and legislative changes related to benefits
- Maintain and update processes and related documentation
- Communicate complex information to educate clients’ employees on their benefit options and exclusions
- Assist with routine and periodic process audits
- Participate in client meetings to understand requirements; communications and working with vendors as needed
Requirements
- 2-5 years of experience in benefits administration
- Sound knowledge of benefits processing
- Flexibility to support either APAC or EMEA shifts
- Exceptional communication skills can communicate complex concepts clearly and concisely to diverse audiences
- Ability to work collaboratively with colleagues, leadership, and others to create a result driven, team-oriented environment
- Multi-language skills a plus
- Good Microsoft Office skills
- Bachelor's Degree relative to support or other relevant qualifications desirable but not essential
- Ability to manage multiple priorities, adhere to deadlines and prioritize key activities and deliverables.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationbenefits processinganalytical skillsKPI reportingprocess improvementprocess auditsdocumentation management
Soft skills
exceptional communication skillscollaborative workflexibilityability to manage multiple prioritiesresult driventeam-oriented
Certifications
Bachelor's Degree