Safe Software

Customer Success Manager II

Safe Software

full-time

Posted on:

Location Type: Hybrid

Location: Canada

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Salary

💰 CA$71,600 - CA$81,900 per year

About the role

  • Manage a portfolio of customer accounts with varying needs and priorities
  • Support onboarding, including initial setup and early value realization
  • Build relationships with customer stakeholders and act as a trusted point of contact
  • Facilitate discovery conversations to understand customer goals and challenges
  • Support the development and execution of Mutual Success Plans
  • Monitor product adoption and identify opportunities to improve usage
  • Identify and share potential growth opportunities with Account Management
  • Document customer insights and interactions in CRM systems
  • Collaborate with internal teams to address customer needs and improve outcomes
  • Share customer feedback to help inform product and service improvements

Requirements

  • 3–4 years of experience in Customer Success, consulting, or a related customer-facing role
  • Experience supporting customer onboarding and adoption in a SaaS or technology environment
  • Ability to manage multiple accounts and priorities effectively
  • Strong communication skills, with the ability to explain technical concepts in plain language
  • Experience building relationships with a range of stakeholders
  • Familiarity with CRM or Customer Success tools
  • Nice to Have:
  • Exposure to data integration, data analysis, or workflow automation concepts
  • Familiarity with tools such as FME or similar platforms
  • Experience working with GIS or spatial data
  • Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.
Benefits
  • Meaningful Work: Make a profound impact across our business, workplace and data integration product.
  • A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
  • Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
  • Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
  • Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
  • Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
  • Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
  • Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
  • Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
  • An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingproduct adoptiondata integrationdata analysisworkflow automation
Soft Skills
relationship buildingcommunicationstakeholder managementmulti-account management