Customer Success Manager – III
Safe Software
full-time
Posted on:
Location Type: Hybrid
Location: Canada
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Salary
💰 CA$85,500 - CA$99,500 per year
About the role
- Manage a portfolio of strategic and enterprise customer accounts
- Lead onboarding and guide customers to early and ongoing value realization
- Build and maintain relationships with multiple stakeholders, including executive leaders
- Facilitate discovery sessions to understand complex customer needs and environments
- Develop and lead Mutual Success Plans aligned to business outcomes
- Lead Quarterly and Executive Business Reviews focused on value and future opportunities
- Identify and qualify expansion opportunities through proactive engagement and insight
- Support and guide customers through complex technical and solution-oriented challenges
- Translate customer needs into solution approaches in collaboration with internal teams
- Share customer insights to inform product direction and business strategy
- Contribute to Customer Success processes, playbooks, and best practices
Requirements
- 4+ years of experience in Customer Success, Professional Services or a related consultative role.
- Experience managing complex or enterprise customer accounts
- Experience working with GIS and industry-specific use cases
- Ability to navigate multi-stakeholder environments and build executive relationships
- Strong communication skills, including presenting to technical and non-technical audiences
- Experience leading customer engagements that drive measurable business outcomes
- Ability to connect technical solutions to business needs.
- Nice to Have: Experience with data integration or workflow automation platforms (e.g., FME)
- Nice to Have: Experience with CRM or Customer Success tools
- Nice to Have: Experience contributing to process improvements or scalable Customer Success practices.
- Nice to Have: Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.
Benefits
- Meaningful Work: Make a profound impact across our business, workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessProfessional Servicesdata integrationworkflow automationGISsolution-oriented challengesbusiness outcomesprocess improvementsscalable practices
Soft Skills
relationship buildingcommunicationpresentation skillsstakeholder managementcollaborationinsight sharing