Customer Success Manager – III

Safe Software

Customer Success Manager at Safe Software managing strategic customer accounts and ensuring long-term value realization. Collaborating with cross-functional teams to solve complex customer challenges.

Posted 4/15/2026full-time🇨🇦 CanadaMid-LevelSenior💰 CA$85,500 - CA$99,500 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of strategic and enterprise customer accounts
Lead onboarding and guide customers to early and ongoing value realization
Build and maintain relationships with multiple stakeholders, including executive leaders
Facilitate discovery sessions to understand complex customer needs and environments
Develop and lead Mutual Success Plans aligned to business outcomes
Lead Quarterly and Executive Business Reviews focused on value and future opportunities
Identify and qualify expansion opportunities through proactive engagement and insight
Support and guide customers through complex technical and solution-oriented challenges
Translate customer needs into solution approaches in collaboration with internal teams
Share customer insights to inform product direction and business strategy
Contribute to Customer Success processes, playbooks, and best practices

Requirements

What you’ll need

4+ years of experience in Customer Success, Professional Services or a related consultative role.
Experience managing complex or enterprise customer accounts
Experience working with GIS and industry-specific use cases
Ability to navigate multi-stakeholder environments and build executive relationships
Strong communication skills, including presenting to technical and non-technical audiences
Experience leading customer engagements that drive measurable business outcomes
Ability to connect technical solutions to business needs.
Nice to Have: Experience with data integration or workflow automation platforms (e.g., FME)
Nice to Have: Experience with CRM or Customer Success tools
Nice to Have: Experience contributing to process improvements or scalable Customer Success practices.
Nice to Have: Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.

Benefits

Comp & perks

Meaningful Work: Make a profound impact across our business, workplace and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessProfessional Servicesdata integrationworkflow automationGISsolution-oriented challengesbusiness outcomesprocess improvementsscalable practices

Soft Skills

relationship buildingcommunicationpresentation skillsstakeholder managementcollaborationinsight sharing