Customer Success Advisor
Safe Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
- Acts as the ‘voice of the customer’ inside the company
- Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
- Owns metrics such as GRR, NRR, and value realization
- Becomes a SAFE platform expert and helps customers become self-sufficient
- Assists in identifying and documenting best practices and ensuring customer environments align with them
- Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
- Communicates and tracks customer product enhancements with SAFE Product Management
Requirements
- 5+ years of experience in risk consulting, management consulting, and customer success
- Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
- Empathy with the customer; listening power
- Strong project management skills - super detail-oriented and disciplined
- Takes an advisory approach to large Fortune 1000 customers
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs
- Comfort with building, ambiguity, and high growth chaos in a startup environment
- Travel required - 30%
Benefits
- unlimited vacation policy
- high-trust work environment
- commitment to continuous learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecuritycyber risksecurity complianceproject managementcustomer success metricsSAFE platform expertisevalue realizationGRRNRR
Soft skills
empathylisteningdetail-orienteddisciplinedadvisory approachconfidencecommunicationrelationship managementproblem-solving