IT Support

• Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
• Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
• Troubleshoot network connectivity, VPN, and wireless access problems.
• Collaborate with Tier 1 support to escalate and resolve technical issues efficiently.
• Assist with application deployments, system updates, and patch management.
• Maintain documentation for IT procedures and troubleshooting guides.
• Provide technical guidance and training to end-users and Tier 1/Interns.

IT Support Specialist II

Audit Manager, Employee Benefit Plans

Senior Audit Manager, Manufacturing

Credit Support Officer

Audit Manager

Help Desk Technician