Senior Help Desk Technician
CGS Federal (Contact Government Services)
IT Support Specialist II
Safe-Guard Products International
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
AzureJamfMacOS
About the role
- Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
- Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
- Troubleshoot network connectivity, VPN, and wireless access problems.
- Collaborate with Tier 1 support to escalate and resolve technical issues efficiently.
- Assist with application deployments, system updates, and patch management.
- Maintain documentation for IT procedures and troubleshooting guides.
- Provide technical guidance and training to end-users and Tier 1/Interns.
Requirements
- Experience with macOS and Windows troubleshooting.
- Knowledge of Microsoft Intune for endpoint management.
- Strong understanding of Office 365 administration.
- Familiarity with Active Directory, Azure AD, and Group Policy.
- Ability to diagnose hardware issues and coordinate repairs.
- Excellent problem-solving and communication skills.
- Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus.
- Bachelor’s degree required.
- 10+ years of experience in a Tier 2 IT support role to include macOS, Windows.
- Direct experience managing corporate IT environments with Macs and laptops.
- Knowledge of Intune, JAMF or other device management tools.
- Knowledge of Beyond Trust remote access tool
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
macOS troubleshootingWindows troubleshootingOffice 365 administrationMicrosoft IntuneActive DirectoryAzure ADGroup Policyhardware diagnosticsapplication deploymentspatch management
Soft skills
problem-solvingcommunication
Certifications
CompTIA A+Microsoft 365 CertifiedApple Certified