Safe-Guard Products International

Call Center Supervisor

Safe-Guard Products International

full-time

Posted on:

Location Type: Office

Location: Greenville • South Carolina • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelines.
  • Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
  • Implements new procedures and amendments to existing procedures when necessary.
  • Remains ‘hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
  • Provides back up to adjusters at times of peak volume.
  • Works directly with customers, dealers, and agents to help resolve complex claim issues.
  • Cultivates strong and positive engagement with remote team members to ensure seamless collaboration and maintain a supportive team environment.
  • Provides coaching and mentorship to agents, guiding their professional development and enhancing their performance.
  • Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessary.

Requirements

  • Bachelor’s degree preferred; High School Diploma or equivalent combination of education and experience required.
  • 5+ years of experience in supervision, call center and office environment.
  • Insurance and/or financial field preferred.
  • Strong people, interpersonal skills, communication and presentation capabilities.
  • Superior verbal/written skills with the ability to communicate effectively to employees as well as customers.
  • Strong computer skills with the ability to understand proprietary policy service modules.
  • Must have experience in managing remote teams, with a proven ability to lead and support distributed team members effectively.
  • Proficient in Windows and MS Office Products.
  • Innovative, analytical, and creative with solutions to challenging situations.
  • Exercises sound judgment when interacting with employees and customers.
  • Must be authorized to work in the U.S.
  • Must be able to successfully pass a background check.
Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims administrationsupervisioncall center managementremote team managementcoachingmentorshipproblem resolutionanalytical skillsjudgment
Soft skills
interpersonal skillscommunication skillspresentation skillsteam collaborationsupportive environmentinnovationcreativity