Collections

• Negotiates payment or payment plans of all current and past due accounts by direct telephone and written correspondence.
• Initiates correspondence regarding delinquency status; updates student account information.
• Monitor and track private loan balance reports.
• Identifies and monitors potential problem student accounts.
• Assists schools with the AR management process to ensure timely recovery of payments and maintain appropriate accounts receivable levels.
• Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with student and other appropriate staff/departments.
• Researches and mails credit memos and duplicate payment letters.
• Researches and resolves all short payments within educational compliance, departmental policies and procedures.
• Performs detailed account reconciliations as needed to resolve complex disputed receivable issues.
• Communicates status of account problems on a regular basis.
• Prepares weekly balance reports to monitor cash flow.
• Process payments received directly to Group Office.
• Assists the Bursars office with projects as needed.
• Performs other related duties as assigned by Associate Director of Student Accounts.

Student Account Specialist – Higher Education Collections

Collections Specialist – Revenue Cycle