You'll handle day-to-day IT operations for our clients and contribute to internal security projects:
Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace
Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers
Triage first-line support tickets (password resets, access requests) and escalate complex issues
Run weekly maintenance checks: patch status, backup logs, security alerts
Document fixes and runbooks so processes are repeatable
Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident-response playbook drafts, ISO 27001 checklist development

Requirements

2+ years of hands-on experience in IT operations, helpdesk, or systems administration
Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)
Comfortable with MDM platforms (Intune, Jamf, or similar)
Proficient in at least one scripting language ( PowerShell, Bash, or Python )
Strong written and spoken English ; German is a plus
Reliable internet and a professional remote setup
Self-directed, comfortable working asynchronously across time zones
Nice to have: Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)
Google Workspace Administrator certification
Exposure to security frameworks (ISO 27001, SOC 2, or similar)

Benefits

Competitive hourly rate : €12–16/hour, paid in EUR
Autonomy : Own your domain; we trust you to manage your work
Growth path : Opportunity to expand into a larger role as we scale
Fully remote : Async-first culture with occasional video syncs during CET-compatible hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationshelpdesksystems administrationuser managementgroup managementsecurity policiesscriptingMDMtroubleshootingincident response

Soft Skills

strong written communicationstrong spoken communicationself-directedasynchronous workreliability

Certifications

Microsoft 365 Certified Administrator ExpertMicrosoft 365 Certified Endpoint AdministratorGoogle Workspace Administrator