Part Time Customer Service Representative

Sacha Cosmetics Limited

part-time

Posted on: 4/2/2026

Location Type: Remote

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About the role

Provide exceptional service to all customers by answering product-related questions, assisting with product selection, and ensuring a pleasant shopping experience.
Develop and maintain in-depth knowledge of Sacha Cosmetics' product line, including ingredients, uses, and benefits.
Identify opportunities to suggest additional products and services that complement the customer's purchase, enhancing the overall customer experience.
Offer personalized makeup application tips and recommendations, assisting customers in choosing the right products for their skin tone, type, and desired look.
Engage with customers through phone, email, and in-store visits, ensuring that all interactions are handled with professionalism, patience, and care.

At least 1-2 years of experience in customer service, preferably within the cosmetics or beauty industry.
Strong understanding of makeup products, application techniques, and current beauty trends.
Proven ability to upsell and cross-sell products in a customer-friendly, consultative manner.
Excellent verbal and written communication skills, with the ability to engage with customers effectively and professionally.
Strong attention to detail, ensuring that every customer’s needs are met and their experience is positive.
Able to work in a dynamic environment and respond to changing priorities.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

makeup application techniquesproduct knowledgeupsellingcross-sellingcustomer service

Soft Skills

communication skillsattention to detailprofessionalismpatiencecustomer engagement