Operations

• Oversee the operational stability and performance of Sabre’s Hotel, Car and Rail Platform, ensuring industry-leading uptime, response times, and content reliability
• Engage with the teams responsible for supplier connectivity, content ingestion, and system monitoring, to ensure smooth integration and uninterrupted marketplace availability
• Partner with Solution Engineering, Agency Teams and Product Development to evolve core platform capabilities, drive scalability improvements, and maintain alignment with business growth targets
• Manage day-to-day operational performance through defined KPIs and SLAs, ensuring measurable improvement in pricing and availability accuracy, error reduction, timeouts, look to book and booking success rates
• Collaborate with Infrastructure teams to optimize traffic routing, throttling, caching and cache accuracy, and rate optimization strategies that balance system performance and content freshness
• Ensure suppliers achieve optimal shopping and booking connectivity performance from effective onboarding, proactive monitoring, and ongoing technical support to ensure alignment with Sabre’s commercial and marketplace strategies
• Champion initiatives to improve static content quality, ensuring accurate and comprehensive property descriptions, amenities, and richer image and media content, improving visual consistency and merchandising across the hotel, car and rail portfolio
• Lead commercial engagement during incident management and root-cause analysis for technical and business-level issues across the LGS ecosystem
• Oversee proactive monitoring, triage, and resolution of connectivity failures, booking discrepancies, and content gaps
• Utilize BigQuery and performance analytics to identify trends in agency and supplier behavior, API performance, and content health; drive actionable improvements based on insights
• Engage with and mentor a global team of subject matter experts, analysts and specialists across multiple geographies

Director of Operations – Lodging, Ground & Sea

Technical Operations Analyst

Operations Manager

Manager, Patient Access – Reimbursement Operations

Director, Sales Operations

Deputy Director, Operations