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Sabio

Senior Data Consultant

Sabio

Senior Data Consultant in Sabio Group designing and building customer experiences. Focused on data engineering, analytics, and consulting in Contact Centres.

Posted 5/11/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies
AWSAzureBigQueryCloudETLPostgresSQLTableau

About the role

Key responsibilities & impact
  • Design relational database schemas, including normalised and analytical (star/snowflake) models.
  • Build and maintain databases across platforms such as SQL Server, PostgreSQL and cloud data platforms (Azure SQL, AWS RDS, Snowflake, BigQuery).
  • Write and optimise complex SQL, including stored procedures, functions, views and performance‑tuned queries.
  • Develop ETL/ELT logic using SQL‑based approaches and frameworks.
  • Work with ACD, IVR and routing datasets.
  • Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy.
  • Support analytics use cases including outbound campaigns and bots.
  • Apply Contact Centre domain knowledge, ideally including Genesys Cloud.
  • Lead customer data health assessments covering:
  • Data accuracy and completeness
  • Missing and inconsistent data
  • Standardisation and formatting
  • Referential integrity
  • Apply and communicate data governance principles clearly.
  • Create analytics‑ready datasets for reporting and insight.
  • Build KPIs, dashboards and reports using tools such as Power BI, Tableau or Looker.
  • Diagnose and resolve issues in data pipelines and reports.
  • Lead discovery sessions, data health checks and customer workshops.
  • Translate business requirements into technical solutions.
  • Communicate complex data concepts in simple, accessible language.
  • Manage stakeholder expectations, timelines and dependencies.

Requirements

What you’ll need
  • Strong SQL‑based data engineering and analytics experience.
  • Proven database design and data modelling capability.
  • Experience across cloud platforms, integrations (REST APIs) and BI tools.
  • Solid understanding of Contact Centre data and KPIs.
  • Customer‑facing consulting or delivery experience.
  • Strong problem‑solving and diagnostic skills.
  • Hands‑on experience with Genesys Cloud data.
  • Experience delivering data solutions specifically for Contact Centres.
  • Exposure to formal data governance initiatives.

Benefits

Comp & perks
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
  • Plus many more! (Benefits are dependant on your base location.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLdatabase designdata modelingETLELTdata governancedata accuracydata completenessdata standardizationdata integrity
Soft Skills
problem-solvingdiagnostic skillscommunicationstakeholder managementcustomer-facing consultingleadershiporganizational skillstranslating business requirementsworkshop facilitationdata health assessment