Saber Educação

Customer Success Consultant

Saber Educação

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve and support public school networks with educational solutions, ensuring client satisfaction.
  • Manage the client portfolio, ensuring excellent service.
  • Send welcome emails.
  • Conduct onboarding.
  • Implement client engagement and follow-up activities.
  • Deliver training to school networks on platform features using our products.

Requirements

  • Excel: Advanced knowledge of formulas, pivot tables, charts and data analysis.
  • Word: Document formatting skills.
  • Teams: Experience with team communication and collaboration, scheduling meetings and using channels.
  • Outlook: Managing emails, calendar, contacts and tasks.
  • PowerPoint: Creating professional presentations, using animations and transitions.
  • Software tools: Expertise in additional relevant software for the role (e.g., CRM systems, internal administration tools, etc.).
Benefits
  • Profit-sharing: Celebrating results is part of the Cogna way.
  • Meal or food allowance: loaded onto a flexible benefits card.
  • Health insurance: a comprehensive medical plan with dependent coverage and co-payment.
  • Dental care: available to help keep your smile healthy.
  • Undergraduate and graduate scholarships: access to our educational institutions for you and your dependents (spouse and children).
  • Birthday day off: you can choose a day to relax and celebrate.
  • SESC partnership: access to numerous opportunities to improve quality of life.
  • Univers pharmacy partnership: discounts on a variety of medications.
  • Corporate university: a range of learning paths and free courses at our corporate university to help you keep growing with us.
  • Book discounts: discounts on top titles from our publishing houses.
  • Wellhub (Gympass): to help you stay active in your daily routine.
  • Ninho Program: a program dedicated to families expecting a new baby.
  • Valoriza - Internal Recruitment Program: to boost your career through internal opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelWordTeamsOutlookPowerPointCRM systemsdata analysisdocument formattingpresentation creationemail management
Soft skills
client satisfactionclient engagementonboardingtraining deliverycommunicationcollaborationportfolio managementservice excellence