Service Manager – Air Traffic Management Tower Systems
Saab
full-time
Posted on:
Location Type: Office
Location: Göteborg • 🇸🇪 Sweden
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Hold regular customer meetings with focus on support and maintenance
- Create and communicate reports of statistics and issue status for all customers
- Overall responsibility for the progress of tickets delegated to the support technicians
- Follow up status of issues escalated to third line, and communicate relevant progress
- Participate in bid work and new support offers to monitor support interests
- Administer customer agreements and users in the issue management system
Requirements
- Several years of relevant work experience
- Excellent communication skills in English, verbal and written
- Experience of facilitating regular meetings in an international environment with several stakeholders
- Project management experience
- Tender/bid work and requirement management experience
- Experience from contract definition and negotiation
- Knowledge of Jira Service Desk, or other issue management system
- Knowledge of (and certified within) ITIL 3/4.
Benefits
- Explore a wealth of possibilities.
- Take on challenges, create smart inventions, and grow beyond.
- Unlimited opportunities to advance your career whilst maintaining balance in your life beyond work.
- Inclusive environment where every person can fully focus on what matters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrequirement managementcontract definitioncontract negotiation
Soft skills
communication skillsfacilitating meetingsstakeholder management
Certifications
ITIL 3ITIL 4