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About the role
Key responsibilities & impact- deliver high-quality functional support and consultancy services for D365 FSCM
- work closely with clients to optimize their systems, resolve complex issues, and ensure long-term platform stability and value
- Provide hands-on functional support and consultancy for D365 Finance & Supply Chain Management within agreed Service Level Targets
- Act as a subject matter expert for Supply Chain Management modules, including Procurement, Inventory, Warehouse, and Logistics
- Analyze, troubleshoot, and resolve complex business and system issues
- Collaborate with client stakeholders to improve system usage and business processes
- Proactively identify risks, recurring issues, and optimization opportunities
- Collaborate with team members as part of a global division
- Recommend improvements to internal support methodologies and processes, along with proposed solutions
- Recognize opportunities for additional service offerings or enhancements that can benefit clients
- Liaise with Microsoft and ISV partners where required
- Support release management, testing, and deployment activities
- Contribute to knowledge base documentation and best practice guidelines
- Identify opportunities for additional services and client value
- Maintain a professional and trusted advisor relationship with clients
- Commit to continuous learning and certification development
Requirements
What you’ll need- Strong hands-on experience with Dynamics 365 Finance & Supply Chain Management
- Experience with Finance modules (GL, AP, AR, FA, Budgeting)
- Proven expertise in Supply Chain Management modules (Procurement, Inventory, Warehouse, Planning, Logistics)
- Strong understanding of end-to-end supply chain and operational processes
- Experience working in Managed Services or post-implementation support environments
- Ability to manage complex functional support scenarios
- Confident in providing client-facing consultancy and advisory services
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and quality standards
- Excellent communication and stakeholder management skills
- Experience with integrations, ISVs, and reporting tools
- Exposure to Power Platform and automation
- Experience supporting global or multi-entity environments
- Bachelor's degree in Information Technology or equivalent professional qualifications
- Relevant Microsoft certifications are preferred.
Benefits
Comp & perks- growth opportunities
- dynamic, collaborative, and supportive organization
- strong and ethical working culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Dynamics 365 Finance & Supply Chain ManagementFinance modulesSupply Chain Management modulesProcurementInventoryWarehouseLogisticsAnalytical skillsProblem-solving skillsIntegrations
Soft Skills
Client-facing consultancyStakeholder managementAttention to detailQuality standardsAbility to manage multiple prioritiesCollaborationProactive identification of risksContinuous learningAdvisory servicesCommunication skills
Certifications
Microsoft certificationsBachelor's degree in Information Technology