Product Support Analyst
Cayuse Holdings
Azure
Senior Functional Consultant, Dynamics 365 FO
sa.global
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- Cover all aspects of consulting including presales, supporting the sales team, product demonstrations, analysis, implementation, and end-user training on D365 FO.
- Provide expertise and in-depth knowledge of the D365 FO application, evaluating customers’ business processes against standard Microsoft Dynamics functionality.
- Document business requirements that outline what actions a solution must take and what outcomes are expected.
- Collaborate with stakeholders across the organization to ensure a comprehensive set of requirements aligned with business objectives, gaining a full understanding of current and future state business processes.
- Facilitate the customer’s decision-making process and develop functional design documents to drive the development process.
- Conduct user acceptance testing and train customer resources to effectively use and maintain the D365 FO application.
- Design and develop new modifications for existing clients, support previous modifications, and assist with ongoing support issues as needed.
- Perform fit-gap analyses and solution design.
- Configure and set up D365 FO, including planning and executing data migration strategies.
- Liaise with product vendors regarding issues relevant to our customers or the company’s services.
- Ensure that all technical aspects of projects meet the required standards for functionality, operability, and documentation.
- Work with project managers and team leaders to manage resource changes across projects.
- Document as-is and to-be processes within accurate and detailed scoping documents.
- Act as a communication point between developers and clients.
- Take responsibility for Quality Assurance and documentation.
- Provide production support when required.
- Collaborate with global teams and stay current with latest features and technologies in D365 FO.
Requirements
- Experience as a subject matter expert in D365 FO with full project implementation experience.
- Experience developing functional specifications for D365 FO enhancements and integrations.
- Proven experience in setup, configuration, implementation, integration, and testing of D365 FO solutions, following best practices or Microsoft Sure Step methodology.
- Excellent understanding and knowledge of core D365 FO modules.
- Familiarity with best practices in your area of specialization or vertical industry.
- A technical background or understanding of programming concepts is an added advantage.
- Ability to create high-quality functional documentation with strong requirements-gathering skills.
- Logical problem-solving skills and a structured approach to introducing changes to operational systems.
- Strong business communication, presentation, and demonstration skills.
- Excellent written and verbal communication skills in English.
- Ability to multitask, organize, prioritize, and meet deadlines.
- Experience in leading large, complex technology projects.
- Business intelligence experience, including reporting and analytics.
- Deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers.
- Confident in providing support and training to users.
- Strong relationship-building skills with internal and external stakeholders.
- High attention to detail and a commitment to delivering top-quality solutions to customers.
- Experience working across multiple industries.
- Creative problem-solver with the ability to find innovative solutions to complex problems.
- Self-starter who can manage multiple tasks and shifting priorities.
- Calm and clear-headed under pressure.
- Strong focus on client satisfaction.
- Business analysis and client-facing skills.
- Ability to work independently and as part of a global team.
- Minimum of a Bachelor’s degree, preferably in Information Technology or a related field.
- Microsoft certifications in Dynamics 365 FO are a plus.
- Project management certification is highly desirable.
