Administrative Analyst, Beneficiary Services
Saúde PASA
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • Brazil
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About the role
- Promote PASA/AMS and provide benefit clarifications to Vale leaders
- Train Vale leaders on the PASA/AMS health benefit
- Maintain regular engagement meetings with leaders
- Participate in meetings, benefits fairs, DSS, and participatory management forums
- Collaborate and establish necessary interfaces with other departments
- Develop and implement strategies to improve the customer experience
- Manage the service backlog to meet defined support SLAs
- Effectively resolve complex customer issues
- Monitor customer service performance metrics and prepare regular reports
Requirements
- Bachelor's degree (completed)
- Advanced Excel
- Power BI
- Experience with CRM and other customer support tools
- Willingness to travel
- Valid driver's license (Brazilian category B)
- Excellent verbal and written communication skills
- Strong analytical skills and ability to work with data
- Ability to manage conflicts
Benefits
- Meal voucher and/or food allowance
- Health insurance
- Dental care
- Group life insurance
- Pharmaceutical assistance and vaccinations
- Online psychology and psychiatry services
- Telemedicine
- Private pension plan
- Educational assistance
- Childcare assistance
- Funeral assistance
- Year-end bonus
- PASA membership
- Maternity benefit with extended leave
- Paternity benefit with extended leave
- Access to Sesc
- Wellhub for physical health
- PGD (Performance Bonus Program)
- Sicoob Coopvale
- Birthday day off
- Transportation voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Advanced ExcelPower BICRM
Soft skills
verbal communicationwritten communicationanalytical skillsconflict management
Certifications
Bachelor's degreevalid driver's license (Brazilian category B)