Administrative Analyst, Beneficiary Services
Saúde PASA
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • Brazil
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About the role
- Promote PASA/AMS and provide benefit clarifications to Vale leaders
- Train Vale leaders on the PASA/AMS health benefit
- Maintain regular engagement meetings with leaders
- Participate in meetings, benefits fairs, DSS, and participatory management forums
- Collaborate and establish necessary interfaces with other departments
- Develop and implement strategies to improve the customer experience
- Manage the service backlog to meet defined support SLAs
- Effectively resolve complex customer issues
- Monitor customer service performance metrics and prepare regular reports
Requirements
- Bachelor's degree (completed)
- Advanced Excel
- Power BI
- Experience with CRM and other customer support tools
- Willingness to travel
- Valid driver's license (Brazilian category B)
- Excellent verbal and written communication skills
- Strong analytical skills and ability to work with data
- Ability to manage conflicts
Benefits
- Meal voucher and/or food allowance
- Health insurance
- Dental care
- Group life insurance
- Pharmaceutical assistance and vaccinations
- Online psychology and psychiatry services
- Telemedicine
- Private pension plan
- Educational assistance
- Childcare assistance
- Funeral assistance
- Year-end bonus
- PASA membership
- Maternity benefit with extended leave
- Paternity benefit with extended leave
- Access to Sesc
- Wellhub for physical health
- PGD (Performance Bonus Program)
- Sicoob Coopvale
- Birthday day off
- Transportation voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Advanced ExcelPower BICRM
Soft Skills
verbal communicationwritten communicationanalytical skillsconflict management
Certifications
Bachelor's degreevalid driver's license (Brazilian category B)