Sézane

Ecommerce

• Respond efficiently to client inquiries across email, chat, and social media channels
• Master Sézane procedures and policies and apply them daily while delivering personalized, luxury-level service
• Assist clients with product recommendations, sizing, styling, order management, returns, and exchanges
• Achieve daily, weekly, and monthly KPIs while maintaining high-quality customer interactions and flexibility to work weekends and peak business periods
• Maintain open communication with management, share customer insights, and escalate complex issues when needed
• Uphold and share Sézane's brand voice and DNA across all customer interactions

Customer Experience Associate