IT Support Technician

S.U.C.C.E.S.S.

IT Support Technician providing help desk support and IT solutions at S.U.C.C.E.S.S. in Vancouver, ensuring compliance and assisting new employee onboarding.

Posted 8/1/2026part-timeVancouver • 🇨🇦 CanadaJuniorMid-Level💰 CA$27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support for PC and mobile devices, ensuring compliance with organizational standards while maintaining IT inventory and security protocols. Proficient in training users and onboarding new employees with IT tools and systems.

Highest-signal resume keywords

Technical SupportMicrosoft Active DirectoryWindows Operating SystemsCompTIA A+ CertificationNetworking Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingData Backup ManagementVirus EliminationIT Inventory Control

Soft Skills

User TrainingCommunication

Tools & Technologies

Microsoft Office 2016Office 365SharePointLocal Area Networks

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+MCSE Certification

Industry Keywords

IT SupportComputer SupportTechnical AssistanceCompliance Standards

About the role

Key responsibilities & impact

Act as the first-line technical support when assisting employees with all PC, mobile devices, network hardware and software problems
Responsible for maintaining and control of IT inventory and troubleshooting of all PCs, servers, printers, scanners, and Local Area Networks ensuring compliance with organization’s and funders’ standards
Maintain and secure the backup process to prevent data loss
Verify the elimination of viruses and computer protection
Train users and provide orientation for new employees onboarding with IT tools
Assist other IT support personnel where needed, and other duties as assigned.

Requirements

What you’ll need

Minimum college certificate/diploma in the related field
Minimum of 2 years work experience in a similar environment or one year in IT/Computer support role
CompTIA, A+, Server+, Network+, Security+ or MCSE Certification is an asset
Thorough knowledge of Microsoft Active Directory, Windows family (10, 8, 7, Server 2012+), Microsoft Office 2016/2019, Office 365, SharePoint, networking concepts and implementation.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities