Program Assistant

S.U.C.C.E.S.S.

Program Assistant responsible for direct service delivery and client support in settlement services for immigrants and newcomers. Working in a multicultural multidisciplinary environment in Surrey, British Columbia.

Posted 7/26/2026part-timeSurrey • 🇨🇦 CanadaMid-LevelSenior💰 CA$23 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing settlement services and support to immigrants, newcomers, and refugees, with strong communication and interpersonal skills to effectively address client needs and facilitate access to resources. Proficient in training and supervising volunteers while delivering program activities in a multicultural environment.

Highest-signal resume keywords

Bachelor’s Degree in Social or Human SciencesExperience in Settlement ServicesKnowledge of Settlement Information and ResourcesExcellent Written and Verbal Communication SkillsCriminal Record Check Required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Settlement ServicesNeeds AssessmentReferral ServicesTranslation and Interpretation SupportMS OfficeWeb-Based ApplicationsAttention to DetailCultural Adjustment SupportVolunteer Training and SupervisionCommunity Resource Knowledge

Soft Skills

Interpersonal CommunicationIntercultural CommunicationTeam CollaborationIndependent WorkClient Needs Assessment

Certifications & Qualifications

Criminal Record Check

Industry Keywords

Immigrant ServicesNewcomer SupportRefugee AssistanceMulticultural ClienteleCommunity Resources

About the role

Key responsibilities & impact

Provides needs assessments and referrals
Delivers settlement and service information to clients
Provides demonstrations and advice to clients on accessing settlement information and resources
Addresses client needs through providing referrals to appropriate agency, community, and governmental resources
Delivers translation and interpretation support to clients for accessing settlement services where appropriate
Produces and disseminates settlement, community, and government service materials to clients
Distributes governmental or other related settlement information to assist clients on completing forms
Assists clients in applying to Language Assessment Centres
Refers clients to other community, government, and language training services based on needs
Responsible to recruit, train, support and supervise volunteers
Supports the team in the delivery of program activities such as classes, workshops, orientations, and other group-based activities
Other related duties as assigned by the Settlement Coordinator or Language Lead

Requirements

What you’ll need

Bachelor’s Degree in Social or Human Sciences
Experience in working with immigrants, newcomers, and refugees
Experience with multicultural clientele and immigrant related services
Experience in settlement services
Knowledge of settlement information and resources
Knowledge of the local geographic area
Excellent written and verbal communication skills
Additional languages are considered an asset
Excellent interpersonal and intercultural communication skills
Excellent technical skills in MS Office and web-based applications
Excellent attention to detailed and confidential information
Ability to work independently and as a part of a team
Ability to work with individuals and communities facing cultural adjustment challenges
Criminal Record Check Required
Able to work evenings and weekends as required

Benefits

Comp & perks

Great benefits and perks