Head Teller

S&T Bank

Head Teller operating transaction services and branch balancing for S&T Bank, a community bank in Indiana, Pennsylvania. Supporting customer service, sales referrals, compliance, and daily branch operations.

Posted 8/7/2026full-timeIndiana • Pennsylvania • 🇺🇸 United StatesLead💰 $18 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service operations, including transaction processing, fraud prevention, and balancing procedures. Proficient in utilizing bank computer systems and adhering to S&T policies to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExcellenceTransaction ProcessingBalancing and SettlementFraud Prevention ProceduresSales and Service Opportunity Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingBalancing ReportsFraud PreventionCash HandlingData EntryCustomer Needs IdentificationCompliance ActivitiesLoan Payment ProcessingDeposit ProcessingATM Settlement

Soft Skills

Interpersonal SkillsTeam CollaborationIndependent Work

Tools & Technologies

Bank Computer SystemsOffice Equipment

Certifications & Qualifications

Retail Training Program Completion

Industry Keywords

Banking TransactionsCustomer Service StandardsS&T Policies and Procedures

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Operate a customer service window and provide exceptional customer service for banking transactions
Provide technical direction and training for other customer service representatives
Suggest solutions and options and refer customers to appropriate areas of the bank
Resolve customer problems, issues, and concerns accurately and efficiently
Establish accuracy and balancing skills while maintaining an 85% balancing rate
Use bank computer systems and S&T policies and procedures to operate the customer service window
Identify customers, verify transaction authenticity, and complete fraud-protection steps
Cash checks, process deposits and withdrawals, and accept loan and other payments
Provide bank money orders, night deposits, mail deposits, safe deposit admittance, and other customer services
Balance the cash window, ATM settlements, and vault daily
Support branch leadership and contribute to branch sales, service, and operational goals
Identify customer needs, promote bank services, and refer customers to specialized products and services
Develop new customers to increase market share and profitability
Perform monthly reports, reconcilements, logs, and compliance activities
Maintain relationships with employees in other departments
Attend and successfully complete required training
Perform additional duties as required

Requirements

What you’ll need

High school diploma or equivalent, plus specialized training or a two-year degree
Two to five years of general and specialized experience
Knowledge of preparing balance reports
Successful completion of the retail training program
Ability to maintain a balancing rate of 85% in accordance with retail policies and procedures
Knowledge of bank computer systems, S&T policies, and procedures
Ability to identify customers, verify transaction authenticity, and follow fraud-prevention procedures
Ability to process checks, deposits, withdrawals, loan payments, and other payments
Ability to complete ATM, vault, and cash-window balancing and settlements
Knowledge of consumer bank customer service standards
Ability to use sales and service opportunity tools
Strong interpersonal skills
Ability to work independently and as a team player
Ability to operate keypad, electronic, and office equipment
Ability to perform typing and data entry using manual dexterity
Ability to meet specified standing, sitting, lifting, vision, and physical requirements

Benefits

Comp & perks

Flexible scheduling around branch hours
Specialized training or two-year degree support implied by the education requirement
Successful completion of the retail training program
Virtual, in-person, and online BVS training
Reasonable accommodations for individuals with disabilities
Equal opportunity employment and protected veteran/disability protections