Telephone Financial Consultant

S&T Bank

Telephone Financial Consultant at S&T Bank ensuring all customer inquiries are handled professionally and promptly. Supporting branch operations to enhance in-branch customer service.

Posted 5/22/2026part-timeIndiana • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $28 per hourWebsite

About the role

Key responsibilities & impact

Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner.
Supports Branch Network to allow focus on In-Branch customers.
Promptly responding to customer/internal inquiries in a courteous and professional manner.
Providing customer and internal personnel with accurate product knowledge and service information, as well as operational knowledge that will assist personnel in the successful completion of their duties.
Providing professional written correspondence to customers when necessary.
Answers incoming customer service calls to include inquiries regarding deposit and loan accounts.
Account maintenance requests, including but are not limited to: change of address, check ordering, related/unrelated account transfers, and stop payments.
Responsible for closing debit cards, ordering new debit cards, raising and lowering debit card limits, adding travel notes, removing fraud exclusion.
Online banking and mobile banking inquiries.
Utilizing Financial Intelligence Group standards to detect suspicious callers and activity to combat fraud and minimize bank losses.
Identifies and addresses customer needs by recommending applicable products and services that may represent a value to the customer.
Assists the Branch Administration Department by identifying and reporting quality service concerns that may become apparent through customer interactions.
Makes infrequent outbound telemarketing calls.
Assists Manager/Solution Center Service with facilitating operational procedures to staff.
Assists and encourages the sales process within the Solution Center Service.
Assists in training new departmental employees.
Demonstrates a strong ability to work independently, as well as motivated to work as a team player.
May act as shift lead during evening and weekend hours of operation.
Assumes additional duties as required.

Requirements

What you’ll need

Requires a high school diploma or equivalent basic academic education.
Requires one to two years general business experience.
Up front training enables position to be hired with up to one year experience.
Possess the ability to focus visually at a close distance of 18”-20” for a period of up to 60% of the business day.
Requires the use of manual dexterity skills for typing on a frequent basis, up to 60% of the business day.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account S&T Bank Website LinkedIn All Job Openings 1001 - 5000 employees S&T Bank was founded in 1902 as Savings and Trust Company of Indiana with a single location in Indiana, Pa. S&T provides a full range of financial services to families and businesses throughout Pennsylvania and Ohio. S&T Bank, MEMBER FDIC Telephone Financial Consultant 🔥 1 hour ago 🏢 Indiana – Onsite 💵 $15 - $27 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 💸 Financial Planning and Analysis (FP&A) 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner.
Supports Branch Network to allow focus on In-Branch customers.
Promptly responding to customer/internal inquiries in a courteous and professional manner.
Providing customer and internal personnel with accurate product knowledge and service information, as well as operational knowledge that will assist personnel in the successful completion of their duties.
Providing professional written correspondence to customers when necessary.
Answers incoming customer service calls to include inquiries regarding deposit and loan accounts.
Account maintenance requests, including but are not limited to: change of address, check ordering, related/unrelated account transfers, and stop payments.
Responsible for closing debit cards, ordering new debit cards, raising and lowering debit card limits, adding travel notes, removing fraud exclusion.
Online banking and mobile banking inquiries.
Utilizing Financial Intelligence Group standards to detect suspicious callers and activity to combat fraud and minimize bank losses.
Identifies and addresses customer needs by recommending applicable products and services that may represent a value to the customer.
Assists the Branch Administration Department by identifying and reporting quality service concerns that may become apparent through customer interactions.
Makes infrequent outbound telemarketing calls.
Assists Manager/Solution Center Service with facilitating operational procedures to staff.
Assists and encourages the sales process within the Solution Center Service.
Assists in training new departmental employees.
Demonstrates a strong ability to work independently, as well as motivated to work as a team player.
May act as shift lead during evening and weekend hours of operation.
Assumes additional duties as required. 🎯 Requirements
Requires a high school diploma or equivalent basic academic education.
Requires one to two years general business experience.
Up front training enables position to be hired with up to one year experience.
Possess the ability to focus visually at a close distance of 18”-20” for a period of up to 60% of the business day.
Requires the use of manual dexterity skills for typing on a frequent basis, up to 60% of the business day. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceaccount maintenancefraud detectiontelemarketingproduct knowledgeoperational proceduresmanual dexteritywritten correspondenceinquiry responsesales process assistance

Soft Skills

courteous communicationprofessionalismindependenceteamworkproblem-solvingattention to detailcustomer needs identificationtraining abilityquality service reportingmotivation