Customer Success Coordinator

S&S Activewear

Customer Service/Success Coordinator in the PRIME division of S&S Activewear. Engaging clients, providing support, and ensuring customer satisfaction in the Promotional Products Industry.

Posted 7/28/2026full-timeRemote • Connecticut, Oregon • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship building, effective communication, and problem-solving. Proficient in managing order processes and collaborating with internal teams to ensure customer satisfaction and timely fulfillment.

Highest-signal resume keywords

Customer Relationship ManagementOrder ProcessingCommunication SkillsProblem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryData AnalysisReportingFreight EstimationCustomer Feedback Compilation

Soft Skills

Interpersonal SkillsTime ManagementProactive ApproachEmpathyResults-Driven

Tools & Technologies

Order Management SystemsDashboard SoftwareIssue Tracking Systems

Certifications & Qualifications

Bachelor's Degree in Business Administration

Industry Keywords

Customer ServiceSalesService Level AgreementsQuality ControlProcurement

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Cultivate strong customer relationships and ensure satisfaction by delivering professional and responsive support.
Address all customer inquiries promptly and professionally, including requests for information, order confirmations, order status updates, expedited requests, acknowledgments, periodic reporting, complaints, and returns for all accounts within the assigned territory.
Serve as the voice of the customer by collaborating closely with internal departments—including Order Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse—to ensure timely shipments and fulfillment of customer expectations across approximately 900–1,000 accounts.
Monitor order flow using system searches and dashboards to ensure seamless processing and timely movement of orders through the pipeline.
Provide alternative product suggestions for out-of-stock items to maintain customer satisfaction and order continuity.
Document, report, and escalate system-related issues and functionality concerns.
Administer the issue tracking process and compile customer feedback for continuous improvement.
Assist customers with quotes, freight estimates, product recommendations, shipment dates, and reporting to keep them informed of their order status.
Comply with individual and departmental service level agreements (SLAs) as defined by Deco Upper Management.

Requirements

What you’ll need

Bachelor’s degree in business, Business Administration, or equivalent industry-related experience.
Minimum of 2 years of experience in customer service or sales, with direct interaction with the public.
Excellent written and verbal communication skills in English, with a strong customer service orientation.
Results-driven and able to thrive in a fast-paced environment with multiple competing priorities and deadlines.
Demonstrates a positive, proactive approach to task completion.
Proficient in utilizing multiple software programs and platforms; strong technical aptitude.
Creative problem-solving abilities and a customer-focused mindset with empathy.
Exceptional attention to detail and strong analytical skills.
Capable of managing time effectively and working independently with minimal supervision.
Strong interpersonal skills and the ability to collaborate effectively with internal departments.

Benefits

Comp & perks

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