IT Support Coordinator

S-PRO

IT Support Coordinator acting as the main point for internal IT requests. Supporting employee technology operations, managing access, and communication with technical teams.

Posted 5/25/2026full-timeRemote • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate and track incoming IT support requests and incidents;
Support employees with software tools setup;
Assist with onboarding and offboarding processes from the IT side;
Manage user accounts, permissions, and access requests;
Support administration of Jira, and Confluence, Google Workspace, etc;
Assist with managing user groups, permissions, roles, and spaces;
Help maintain workflows, automations, dashboards, and reporting configurations;
Maintain IT inventory, equipment records, and software licenses;
Escalate technical issues to appropriate engineering or infrastructure teams;
Support smooth daily operations of internal tools and workplace technology.

Requirements

What you’ll need

Experience in IT support, operations coordination, system administration, or similar roles;
Experience working with Jira and Confluence in an administrative or support capacity;
Familiarity with ticketing systems, workflows, permissions, and automation concepts;
Strong organizational and communication skills;
Ability to manage multiple requests and prioritize tasks effectively;
Ability to troubleshoot user issues and coordinate with technical teams when needed;
Comfortable learning and supporting internal business tools and processes;
Attention to detail and a service-oriented mindset;
Basic understanding of workplace IT tools and systems.

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystem administrationticketing systemsworkflowspermissions managementautomation conceptstroubleshootinguser account managementreporting configurationsIT inventory management

Soft Skills

organizational skillscommunication skillsprioritizationattention to detailservice-oriented mindsetmultitaskingproblem-solvingcollaborationadaptabilitycustomer service