Business Analyst – Post-sale
S-PRO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇭 Switzerland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudSDLC
About the role
- Act as a key liaison between clients and delivery teams after contract signing to ensure successful project execution.
- Conduct detailed requirement elicitation sessions and workshops with clients to capture business, functional, and non-functional requirements.
- Analyze, document, and manage business requirements, user stories, acceptance criteria, and process flows.
- Translate client needs into clear specifications and documentation for development and QA teams.
- Support project managers and delivery leads in defining scope, timelines, dependencies, and change requests.
- Collaborate closely with developers, solution architects, designers, and QA to ensure requirements are correctly implemented.
- Validate solutions against business requirements and support UAT (User Acceptance Testing) activities.
- Manage requirement changes, assess impact on scope, cost, and timelines, and communicate implications to stakeholders.
- Ensure continuous alignment between delivered solutions and client business objectives.
- Identify opportunities for solution improvements, optimizations, and potential post-sale enhancements.
Requirements
- 4+ years of experience as a Business Analyst, with at least 2+ years working in delivery, or implementation roles.
- Strong understanding of IT outsourcing, custom software development, and the full software development lifecycle (SDLC).
- Hands-on experience working with Agile/Scrum and/or Waterfall delivery methodologies.
- Experience collaborating with enterprise clients on complex, custom software development projects (e.g., FinTech, AI, or similar domains).
- Proven ability to gather, analyze, and document detailed business and functional requirements.
- Strong experience in defining user stories, business processes, workflows, and acceptance criteria.
- Understanding of APIs, system integrations, cloud-based solutions, and modern software architectures (nice to have).
- Proficiency in business analysis and diagramming tools (BPMN, UML, Miro, Figma, or similar).
- Strong skills in documentation and reporting using Confluence, Jira, PowerPoint/Google Slides, and Excel/Google Sheets.
- Ability to support effort estimation, dependency mapping, and delivery planning in collaboration with technical teams.
- Excellent communication skills for ongoing client interactions and internal collaboration.
- Ability to translate complex technical solutions into clear business language.
- Strong stakeholder management skills, including working with C-level, business, and technical stakeholders.
- Detail-oriented, organized, and capable of managing multiple priorities simultaneously.
- Proactive mindset with a strong sense of ownership and accountability.
- Ability to work independently and as part of cross-functional, distributed teams.
- English and German proficiency at C1 level or higher.
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirement elicitationuser storiesacceptance criteriaprocess flowsAgileScrumWaterfallAPIssystem integrations
Soft skills
communicationstakeholder managementdetail-orientedorganizationalproactiveownershipaccountabilitycollaborationindependencemulti-priority management