Service Delivery Manager

S&P Global

Service Delivery Specialist managing private-market financial data and client workflows for S&P Global Market Intelligence. Supporting onboarding, data validation, issue resolution, and operational improvements across GP reporting services.

Posted 8/6/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service and service delivery within financial operations, with a strong focus on data management and reporting processes. Proficient in analyzing financial data flows and improving operational workflows to enhance client delivery and data quality.

Highest-signal resume keywords

Client Service ExperienceData ManagementFinancial OperationsAnalytical SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Data AnalysisData ValidationReporting ProcessesIssue ManagementPortfolio Monitoring Software

Soft Skills

Clear CommunicationCritical ThinkingRelationship BuildingCuriosityAccountability

Tools & Technologies

Enterprise SaaS PlatformsExcelData Vendor Platforms

Industry Keywords

Financial ServicesSaaSPrivate MarketsCapital Markets

About the role

Key responsibilities & impact

Serve as a point of contact for GP clients, supporting day-to-day service delivery, onboarding discussions, recurring deliverables, and client inquiries
Work with data operations, implementation, support, and product teams to translate client needs into clear actions
Review, validate, and interpret financial and ownership data, including financial statements, cap tables, portfolio company metrics, and supporting documents
Investigate data anomalies, identify root causes, and spot inconsistencies across reporting materials
Support client account onboarding, entity setup, data requirements, reporting expectations, documentation flow, and coordination with external fund managers
Assess and resolve client inquiries and service delivery issues related to fund data, portfolio company information, and reporting workflows
Oversee document workflows from initial receipt through final validation
Use integrated tools and platforms to streamline operations, strengthen data controls, and improve workflows
Identify recurring issues and process gaps
Contribute to improvement initiatives that strengthen client delivery, data quality, and operational consistency

Requirements

What you’ll need

2–4 years of experience in client service, service delivery, data management, financial operations, or a SaaS delivery environment
Exposure to client accounts, issue management, or implementation support
Exposure to financial services, SaaS, private markets, or capital markets preferred
Curiosity and willingness to learn financial data flows and reporting processes
Reliable, accountable, and comfortable taking ownership of ambiguous issues
Clear, structured, and professional client communication skills
Strong analytical skills and good judgment
Critical thinking and problem-solving ability
Ability to build effective working relationships with internal teams and external stakeholders
Comfortable coordinating across groups
Comfortable learning new tools, platforms, and workflows
Experience with portfolio monitoring software, enterprise SaaS platforms, Excel, or data vendor platforms beneficial

Benefits

Comp & perks

Health care coverage designed for the mind and body
Generous time off
Access to continuous learning resources and career development
Competitive pay
Retirement planning
Continuing education program with company-matched student loan contribution
Financial wellness programs
Family benefits for partners and children
Retail discounts
Referral incentive awards