Collections Specialist
S&P Global
Collections Specialist
S&P Global
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
- Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.
- Accountable for all customer disputes and owning these through to resolution.
- To ensure that all activities undertaken are completed in line with our internal controls and published processes.
- Undertake Sales Ledger account reconciliations as required.
- Respond promptly and completely to both customer and internal enquiries.
- Escalation of debt issues to account manager & line manager.
- Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time.
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders.
- Assisting in the maintenance of customer contact information.
- Performing other related tasks as required.
- Assist in mutual support and knowledge sharing of the global Credit and Collections team.
Requirements
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Excellent problem solving skill
- Commitment to excellent customer service
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B collectionsaccount reconciliationscustomer servicepayment processingdispute resolutioninternal controlspayment discrepanciestax proceduresaccount reviewsknowledge sharing
Soft skills
verbal communicationwritten communicationproblem solvingcustomer service commitmentattention to detailgoal orientationprioritizationtime management