Customer Success Trainer
S&P Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇰🇷 South Korea
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and deliver engaging training sessions/path for new and existing clients on our Plan &Build products.
- Assess client needs and tailor training sessions to address specific use cases and questions.
- Conduct one-on-one coaching sessions and group training workshops.
- Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers.
- Gather feedback from clients post-training to continuously improve training content and delivery methods.
- Collaborate with our educational content creator to create training materials, including manuals, guides, and online resources, to support client learning.
- Track and report on training initiatives & client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.).
- Assist clients in troubleshooting and resolving product-related issues during and after training sessions.
- Leverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation plan.
- Ensure enhancement requests from clients are routed to product stakeholders.
- Stay informed about industry trends and best practices in customer care and training methodologies.
Requirements
- Bachelor’s degree in Business, Education, Communication, or a related field.
- Automotive background is preferred.
- Must be fluent (spoken and written) in English, Korean and Chinese.
- Proven experience (3-5 years) in training, customer support, or a related role.
- Excellent communication, interpersonal and presentation skills.
- Strong analytical skills with the ability to understand customer use cases and translate them into training content.
- Ability to work collaboratively with cross-functional teams.
- Passion for helping clients succeed and a commitment to providing exceptional customer service.
- A proactive approach to problem-solving and a passion for client success.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmentclient needs assessmentcoachingcontent creationtraining materialsclient interaction trackingtroubleshootinganalytical skillsproblem-solving
Soft skills
communicationinterpersonal skillspresentation skillscollaborationcustomer serviceproactive approachpassion for client success
Certifications
Bachelor’s degree