Lead, Organizational Change Management

S&P Global

Lead Organizational Change Management within the EPMO Team at S&P Global. Collaborate with technology leaders to execute people-centric technology initiatives globally.

Posted 6/12/2026full-timeIslamabad • 🇵🇰 PakistanSeniorWebsite

About the role

Key responsibilities & impact

Change Planning: Maintain the OCM support intake process to enable the team to plan and forecast project/product OCM needs
Partner with key stakeholders (e.g., DTS Engagement, (User Experience, Intranet team, Corporate Communications, People team) to align strategy, audiences, timing, planning and delivery of OCM outputs (communications, training and stakeholder engagement.)
Perform change impact assessments (process, role, technology, behavior) and capture lessons learned to continuously improve future change approaches.
Track change deliverables and dependencies, ensuring risks/impacts are visible, owned, and addressed with project teams and impacted divisions to support a smooth transition to live service.
Change Strategy Execution: Partner with DTS Engagement team and/or Corporate Communications to develop clear, consistent messages for a global employee audience.
Execute the Organizational Change Management Plan, including sourcing and coordinating subject matter expertise (SMEs) and drafting the required communications, presentations, and digital messaging to drive adoption of technology services, enhancements, and upgrades.
Support follow-up and delivery for key divisional initiatives, coordinating actions, timelines, and stakeholders to keep change activities progressing and unblocked.
Establish change metrics and data collection methods (e.g., readiness, engagement, training completion, adoption indicators, feedback loops) and use insights to refine change tactics.
Communications, Training & Content Development (Digital First): Design and produce end-user communications (emails, intranet news, system notifications), stakeholder engagement materials (surveys, presentations, talking points), and training deliverables (Quick Reference Guides, user manuals, how-to videos) in partnership with project teams and communicators.
Conduct training needs assessments by user type/persona, mapping current-state materials and gaps to future-state behaviors and tasks.
Create, edit, and maintain clear user-oriented documentation —including new digital communications/content and updates to existing documentation already in circulation—ensuring accuracy, consistency, and usability.
Develop content spanning multiple documentation types, working with SMEs to gather and validate information, including: user instructions for deployment and day-to-day use reference information for technical features architectural and operational documentation (where appropriate for the audience) policy, process, and procedure documentation
Support creation and management of content on the enterprise intranet, ensuring materials are findable, current, and aligned to communication strategy.
SME & Cross-Functional Coordination (Global Execution): Work with SMEs to translate complex technical change into succinct, precise messaging (communications and documentation) so end users understand what’s changing, why, and how to engage successfully.
Communicate effectively across multiple teams and time zones to elicit/clarify requirements, coordinate draft reviews, manage versioning, and obtain approvals/signoff.
Coordinate with DTS teams to proactively communicate what DTS does (services, engagement pathways, policies/processes, “how to work with us”), keeping content fresh, updated, and relevant to strengthen internal understanding and stakeholder experience.

Requirements

What you’ll need

Bachelor’s degree in a related field: communications, English, business management, or business/communications with experience in technology
At least 2-3 years of relevant training/experience in internal communications, stakeholder management, project management or organizational change management
Exceptional English language written and verbal communication skills, with superb ability to translate ideas into clear, compelling messaging
Strong project management and relationship management skills
Ability to create constructive relationships, influence, and communicate across various organizational teams, both technical and business focused
Able to work independently and take initiative
Excellent presentation and interpersonal skills
Detail-oriented professional with focus on ensuring accurate and complete deliverables
Developed problem-solving and analytical abilities
Excellent organizational skills with demonstrated ability to multi-task and prioritize competing demands in a high pressure, dynamic work environment
Experience working in a team-oriented, collaborative environment
Amenable for working EMEA hours (2pm-11pm IST)/(2:30pm-11:30pm Pakistan)

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

organizational change managementchange impact assessmentstraining needs assessmentscontent developmentproject managementstakeholder engagementdata collection methodsdigital messaginguser documentationcommunication strategy

Soft Skills

written communicationverbal communicationrelationship managementproblem-solvinganalytical abilitiesorganizational skillsinterpersonal skillsinitiativedetail-orientedability to multi-task