Implementation Specialist

• Own and manage the entire Implementation setup of new customers including data obtained from a dealer’s DMS, CRM or another data source
• Obtain customer data, ingest it into our systems, and quality check for expected functionality
• Become a subject matter expert in the DMS and data extraction topics
• Own and manage the implementation of Mastermind’s Digital offerings
• Query and extract data using common computer languages including SQL, C#, and/or Python
• Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases
• Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Proactively recognize and address setbacks and risks to expectations and escalate as required
• Own the initial and ongoing data quality of assigned customers
• Prioritize and manage concurrent work streams with minimal supervision

Implementation Specialist

Implementation Engineer