Customer Success Manager

S&P Global

Manage customer journey and drive engagement across key touchpoints for S&P Global Market Intelligence. Collaborate with internal teams to ensure customer satisfaction and retention while analyzing usage trends.

Posted 5/13/2026full-timeNew York City • California, Colorado, New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $59,212 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support.
Develop and execute proactive and ongoing engagement initiatives across the customer journey in collaboration with Marketing, Product, and account teams.
Drive continuous service improvement with a strong focus on platform adoption, usage growth, and value realization.
Build and evolve account profiles in Salesforce, including affiliations, departmental footprint, business priorities, and changes in user needs.
Deliver role-specific product, workflow, and new-release training in person or virtually, ensuring clients understand and adopt new functionality.
Partner with Product Specialists and Product Management to understand new enhancements and share client feedback that helps influence the roadmap.
Leverage usage analytics to identify trends, inform renewal strategies, and uncover opportunities for adoption or potential upsells.
Develop a deep understanding of client objectives and industry trends and translating that insight into practical recommendations, serving as a trusted advisor across client projects and initiatives.
Serve as the client’s voice internally and ensuring enhancement requests and recurring themes reach the appropriate teams.
Use CRM and engagement tools such as Salesforce and SalesLoft or Cadence to track activity, manage outreach, and execute structured engagement plans.

Requirements

What you’ll need

Bachelor’s degree required, preferably in Finance, Economics, Business, or a related field.
Strong MS Office skills, including Word, Excel, and PowerPoint.
Two to five years of work experience, ideally in financial services, customer success, client-facing roles, account management, or consultative sales environments.
Experience using CRM systems such as Salesforce, with comfort navigating engagement or cadence tools.
A positive, proactive attitude and the ability to work collaboratively in a fast-moving environment.
Exceptional listening and communication skills with the ability to convey complex information clearly and concisely.
Proven ability to build strong relationships with senior client stakeholders and maintain a high level of client satisfaction.
Strong organizational skills, with the ability to prioritize, multitask, and manage competing demands.
Curiosity, problem-solving ability, and an interest in understanding market trends and client needs.

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceCRM systemsMS OfficeExcelWordPowerPointusage analyticsengagement initiativestraining deliveryaccount management

Soft Skills

communication skillslistening skillsrelationship buildingorganizational skillsproblem-solvingcuriosityproactive attitudecollaborationmultitaskingclient satisfaction