Director, Head of IAM Operations

S&P Global

Director leading IAM operations at S&P Global, ensuring secure and reliable identity services. Overseeing IAM service delivery, automation, compliance, and team development.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesLead💰 $192,000 - $215,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

IAM service ownership and operational excellence: Own day-to-day IAM operations across identity lifecycle (joiner-mover-leaver), access requests, SSO, MFA, federation, directory integrations, and access fulfillment workflows.
Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness.
Establish and report SLAs/SLOs and operational KPIs, including availability, MTTR, ticket throughput, backlog health, and quality metrics (mis-provisioning, rework, escalations).
Own operational communications: status updates, planned maintenance notices, user-impact messaging, and post-incident reviews with measurable corrective actions.
Oversee operational stability and administration for IAM platforms and dependencies (examples: SSO/MFA platforms, directories, IGA administration, ITSM workflows, HR source-of-truth, APIs/connectors).
Partner with architecture and engineering teams to improve reliability, resilience, and deployment outcomes (release readiness, change controls, rollback strategies).
Lead audit and compliance execution for access controls: evidence collection, recertification operational execution, control testing support, remediation tracking, and sustained audit readiness.
Lead performance of Systems Integrators and managed service providers supporting IAM operations and delivery (L2/L3, integrations, platform administration, upgrades, migrations).
Define scopes, deliverables, RACI, runbooks, and acceptance criteria for SI-delivered work and operational run support.
Establish an automation-first operating model targeting removal of repetitive manual tasks and reduction of ticket volume across IAM workflows.

Requirements

What you’ll need

12+ years of experience in IAM, security operations, or identity platform operations, with 5+ years leading teams and service delivery.
Bachelor’s degree in information security, Computer Science, Information Systems, or equivalent experience.
Proven experience operating IAM services at enterprise scale (large user populations, many applications, multi-region environments).
Strong IAM domain knowledge: authentication, authorization, SSO, MFA, federation (SAML/OIDC), lifecycle management, RBAC/ABAC concepts, and access governance fundamentals.
Strong ITSM and operational management experience: incident/problem/change/request, SLAs/SLOs, metrics, and service health reporting.
Demonstrated ability to manage third-party SI partners and/or managed services with measurable outcomes (scorecards, SLAs, escalations, coverage models).
Track record delivering automation and self-service using workflows, APIs, and orchestration with tangible reductions in manual effort and ticket volume.
Experience supporting audits and compliance requirements related to access controls (SOX, SOC 2, ISO 27001, PCI, or similar), including evidence production and remediation.
Excellent stakeholder management and communication skills, including leading major incidents and delivering executive-level updates.

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IAM operationsSSOMFAfederationdirectory integrationsaccess governanceRBACABACautomationAPIs

Soft Skills

stakeholder managementcommunicationleadershipincident managementproblem managementchange managementservice deliveryoperational excellenceteam managementperformance management

Certifications

Bachelor’s degree in information securityBachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsSOX complianceSOC 2 complianceISO 27001 compliancePCI compliance