Senior Client Support Manager

S&P Global

Client Support Manager leading a cross-regional team in delivering exemplary service for financial institutions. Managing escalations and driving proactive service improvements in a high-pressure environment.

Posted 4/25/2026full-timeGurugram • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Lead & manage a dynamic, cross-regional team to ensure seamless service delivery.
Proactively identify gaps and create processes to foster team and client growth.
Own and drive client communications related to day-to-day operational delivery, including Change, Technology, Product, Operations and Support requests across multiple clients.
Understand, align, and manage client priorities while ensuring accurate and timely updates within internal processes.
Drive cross-functional collaboration to implement proactive service improvements, client action plans, Root Cause Analysis (RCA), and post-mortems following incidents or SLA breaches.
Host and lead regular team review meetings to provide updates on ongoing activities, review performance metrics, and business deliverables.
Contribute to continuous improvement initiatives and promote operational excellence within the team and broader organization.

Requirements

What you’ll need

5-7 years of experience in a client-facing, high-pressure environment.
Minimum 2-year experience with people management.
Bachelor’s/Master’s degree in Business, Finance, Management or related field is a must.
Proven experience engaging and liaising with senior stakeholders.
Demonstrated ability to manage projects, coordinate technology changes and business initiatives in a collaborative team setting.
Direct experience with WSO or the Syndicated Loan market is advantageous.
Prior Data Analysis or Accounting experience is preferred.
Prior experience with Data and reporting tools (e.g., Excel/CSV, BI dashboards, scheduling reports, data analysis, API etc.)
Prior experience with CRM tools – Salesforce/Freshdesk is preferred.
Strong team player capable of interacting professionally with Product, Operations, Finance, and technical teams.

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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Hard Skills & Tools

data analysisproject managementchange managementbusiness initiativesreportingaccounting

Soft Skills

leadershipcommunicationcollaborationproblem-solvingteam management

Certifications

Bachelor's degreeMaster's degree