Client Support Manager

S&P Global

Client Support Manager providing key support for compliance and agency services at S&P Global. Responsible for triaging client issues and managing client-facing projects in a hybrid setting.

Posted 4/25/2026full-timeGurugram • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients, triaging L1 issues related to WSO Compliance and Agency, reporting discrepancies, API/API feed issues, and system behavior
Partner closely with internal stakeholders to investigate, resolve, and communicate technical issues and reporting anomalies
Own and manage client-facing projects or recurring initiatives, such as report optimizations, onboarding coordination, or file delivery improvements
Track, report, and analyze portfolio-level metrics against key performance indicators (KPIs), proactively identifying trends or risks
Identify process enhancement and build workflows and SOPs
Act as an escalation point for high-impact client issues, balancing client satisfaction with internal delivery constraints
Provide ongoing training, mentorship, and support to team members to promote performance excellence
Drive continuous improvement efforts across workflows, documentation, and client communication protocol

Requirements

What you’ll need

Direct experience of WSO, Compliance Services or Syndicated Loan Market is a must
Experience liaising with Senior Stakeholders
Experience working in a high-pressure client facing role
Proven ability to think critically and comfortable challenging the status quo for better results
Organized, able to multi-task, and have positive attitude to achieve deadlines
Self-starter with an attention to detail
Self-motivated; able to work independently with minimal supervision
Experience project managing or coordinating technology and business delivery as a team player
Experience of working with Asset Management or Data Technology in Support, Business Analysis, Project Management or Scrum Master Role
Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients
Data and reporting tools (e.g., Excel/CSV, BI dashboards, scheduled report, data analysis)
Communication: Excellent, written and verbal communication skills
Ability to articulate operational and compliance concepts clearly and professionally
Confident in client-facing discussions and service updates
Teamwork: Collaborative partner to Operations, Compliance, and Technology teams
Comfortable working across regions and time zones
Contributes positively to team culture and continuous improvement efforts.

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WSOCompliance ServicesSyndicated Loan MarketData AnalysisProject ManagementBusiness AnalysisScrum MasterReport OptimizationWorkflow EnhancementKey Performance Indicators (KPIs)

Soft Skills

Critical ThinkingOrganizational SkillsMulti-taskingAttention to DetailSelf-motivatedClient SatisfactionCommunication SkillsTeamworkMentorshipContinuous Improvement