Own and run end-to-end IAM operations to deliver reliable, secure, and scalable identity services across workforce and non-human identities.
Lead global IAM service delivery, third-party SI partners, automation and self-service, and the responsible adoption of AI agents to reduce manual work, improve control quality, and increase operational resilience.
IAM service ownership and operational excellence.
Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness.
Establish and report SLAs/SLOs and operational KPIs, including availability, MTTR, ticket throughput, backlog health, and quality metrics (mis-provisioning, rework, escalations).
Partner with architecture and engineering teams to improve reliability, resilience, and deployment outcomes (release readiness, change controls, rollback strategies).

Requirements

12+ years of experience in IAM, security operations, or identity platform operations, with 5+ years leading teams and service delivery.
Bachelor’s degree in information security, Computer Science, Information Systems, or equivalent experience.
Proven experience operating IAM services at enterprise scale (large user populations, many applications, multi-region environments).
Strong IAM domain knowledge: authentication, authorization, SSO, MFA, federation (SAML/OIDC), lifecycle management, RBAC/ABAC concepts, and access governance fundamentals.
Strong ITSM and operational management experience: incident/problem/change/request, SLAs/SLOs, metrics, and service health reporting.
Demonstrated ability to manage third-party SI partners and/or managed services with measurable outcomes (scorecards, SLAs, escalations, coverage models).
Track record delivering automation and self-service using workflows, APIs, and orchestration with tangible reductions in manual effort and ticket volume.
Experience supporting audits and compliance requirements related to access controls (SOX, SOC 2, ISO 27001, PCI, or similar), including evidence production and remediation.
Excellent stakeholder management and communication skills, including leading major incidents and delivering executive-level updates.

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IAM operationsidentity servicesauthenticationauthorizationSSOMFAfederationlifecycle managementRBACABAC

Soft Skills

stakeholder managementcommunicationleadershipoperational excellenceservice deliveryteam managementincident managementproblem managementchange managementrequest management

Certifications

Bachelor’s degree in information securityBachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsSOX complianceSOC 2 complianceISO 27001 compliancePCI compliance